Auto Logout

Auto Logout monitors whether a queue agent has missed multiple consecutive calls. If the permitted number of missed calls is exceeded, the service will automatically log the agent out of the queue.

If an agent forgets to log out of a queue before leaving their desk, having their phone ring with nobody there to answer: (1) needlessly increases the hold time for callers, (2) increases the noise levels in the office, and (3) negatively impacts 3CX statistical reports.