Automatically log users out after they have miss consecutive calls.
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Auto Logout monitors whether a queue agent has missed multiple consecutive calls. If the permitted number of missed calls is exceeded, the service will automatically log the agent out of the queue.
If an agent forgets to log out of a queue before leaving their desk, having their phone ring with nobody there to answer: (1) needlessly increases the hold time for callers, (2) increases the noise levels in the office, and (3) negatively impacts 3CX statistical reports.
Most frequent questions and answers
While technically required, we recommend you install 3CX Recording Manager on a separate virtual machine or physical server.
3CX prefers that nothing be installed directly on the 3CX server other than 3CX. This includes anti-virus, SQL Server, etc. This greatly simplifies the environment they have to support, and may improve reliability.
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