Temporarily Change Your Outbound Caller ID Number.
Calling in a specific region today? Set your caller ID, make your calls, and revert back to your default Caller ID.
Whether you need to organize your DIDs by customer name, or geographical region, you have complete control of how numbers are presented to your agents.
Nothing to install. Access from anywhere. Use the device of your choice. You just need a browser.
When calling potential customers, ensuring your caller ID is local to the region you are calling results in better answer rates.
Complete Control Over Your Outbound ID Number
3CX Caller ID temporarily changes your extension’s outbound caller ID number. This add-on makes it simple for your call center agents to select the desired caller ID number, before placing a call.
The selected caller ID may represent a specific organization, or geographical region. Regardless of the purpose, you have complete control over your outbound caller ID number.
For example, if your call center makes calls in behalf of a specific organization, the agent’s outbound Caller ID will reflect the phone number of the selected organization. Alternatively, if calling customers in a specific geographical region, you can ensure your caller ID matches the region of the customer.
Most frequent questions and answers
While technically required, we recommend you install 3CX Recording Manager on a separate virtual machine or physical server.
3CX prefers that nothing be installed directly on the 3CX server other than 3CX. This includes anti-virus, SQL Server, etc. This greatly simplifies the environment they have to support, and may improve reliability.
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Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.