Enhanced Billing Codes
Merge collecting calls with customer’s billing codes.
When making Billing calls all employees must enter in customer billing codes to enter calls, making it impossible to loose the calls billing information.
Account Codes can also define restrictions on the types of calls permitted.
Automatic Data Storage
All calls are connected to billing codes. Upon completing calls, the information is logged in a database for reporting.
Customers phone numbers are retrieved upon entering billing codes creating a faster, more streamlined process.
Create Your Own Custom Status
With 3CX Enhanced Billing Codes, merge collecting calls with customers billing codes is made possible. A great way to enhance the efficiency, security, and organization of your company. Now all collectors must enter in billing codes for customers upon making calls. This links to the phone number and all transactions made during the call are smoothly integrated to the account. With 3CX Enhanced Billing Codes you add an additional layer of security by also requiring an account code. Now security restrictions are not limited to extensions only. Your outbound calls are logged automatically, enabling you can run enhanced billing code reports by account code, department, extension, date range and more. knowing the source of telecom costs makes it possible to easily manage your costs.
- Bill for your time
- Charge back for call costs to a department
- Place restrictions on permitted calls
- Increase security
- Monitor telecom costs
3CX allows you to optionally assign an account when you place a call, but there is no verification that the account number exists or was typed correctly. If you forget to enter the account code before the call is placed, there is no way to assign an account to the call.
How it works
3CX Enhanced Billing Codes enforces the use of billing codes for configured outbound call types. To place a call:
- You dial 8 for prompted or 9 for minimal prompts
- You are prompted for a billing code and the number to be dialed
- The billing code is verified against a database of valid account codes
- The phone number to be dialed is compared to any account code restrictions
- After validation the call is placed automatically
- The call is logged in a database for reporting
Note: The short-cut option eliminates the prompts for faster dialing. Dial ‘9’ and wait for the “beep” then dial your account code and phone number using the syntax <account_code>**<phone_number># For example: 12345**8016424655#
Charge Back Call Costs
Whether you are an attorney, consultant, or simply want to track the cost of calls by department, 3CX Enhanced Billing Codes enables you to keep track of outbound calls. You can even pre-assign a cost for each outbound call by country, area code, or even down to specific phone numbers. Reports will automatically calculate the duration and costs of calls greatly simplifying the invoicing/chargeback process.
Account Codes can also define restrictions on the types of calls permitted. For example, one account code could be used for a lobby phone to only permit calls to specific extensions. Another account code may restrict international calls to specific countries or specific phone numbers within that country.
Account code restrictions will block calls if the phone number dialed is less than the minimum or more than the maximum number of permitted digits, or block calls starting with digits that match a list of specified prefixes (separated by a comma). A list of prefixes could include something like 801,004,920988.
3CX Enhanced Billing Codes provides greater security. While 3CX can help restrict international calls by extension, if someone (cleaning crew for example) can gain access to the phone (extension) they can make unauthorized calls. With 3CX Enhanced Billing Codes you add an additional layer of security by also requiring an account code. Now security restrictions are not limited to extensions only.
With 3CX Enhanced Billing Codes you now have greater visibility into the source of your telecom costs. Your outbound calls are logged automatically, enabling you can run enhanced billing code reports by account code, department, extension, date range and more. knowing the source of telecom costs makes it possible to easily manage your costs.
Most frequent questions and answers
While technically required, we recommend you install 3CX Recording Manager on a separate virtual machine or physical server.
3CX prefers that nothing be installed directly on the 3CX server other than 3CX. This includes anti-virus, SQL Server, etc. This greatly simplifies the environment they have to support, and may improve reliability.
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Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.