Help track and organize your call routers.
Real Time Logging
All calls are tracked with real-time logging. Complete detail for every step of a call is saved in a database for later review.
Access your data from anywhere with the simple to use web-based interface that enables you to find the information you need quickly.
SQL Based Storage
All calls are securely stored on in Microsoft SQL to allow easy access to past calls information.
Follow a call routed to an IVR, then a queue, then an agent, then transferred to a manager, and finally to voicemail.
Create Your Own Custom Status
3CX Monitor is the perfect diagnostic tool for monitoring call progress from “dialing” to “disconnect”. With this tool, you can see all the events of a call. You can follow the path the call took, and see a complete list of attributes. This tool provides real-time logging that makes it easy to look up how each call was routed, which agent received it, and how long it took.
Originally intended as an internal diagnostic tool for our development team, we now make this tool available to you. This tool is frequently used to identify who touched the call and how it was routed through 3CX.
3CX Monitor was originally designed as a programmer’s tool for monitoring call progress from “dialing” to “disconnect”. We have found, however, that it’s also a great diagnostic tool for monitoring the legs of a call to troubleshoot call routing issues.
If you need to know how a call ended up at a particular extension, 3CX Monitor can help. Need to know how long a call rang at each leg of the call, this is the best tool for the job. With this tool you can see all the legs of the call and all attributes of a call.
Most frequent questions and answers
While technically required, we recommend you install 3CX Recording Manager on a separate virtual machine or physical server.
3CX prefers that nothing be installed directly on the 3CX server other than 3CX. This includes anti-virus, SQL Server, etc. This greatly simplifies the environment they have to support, and may improve reliability.
Got a question?
Get in touch with us
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.