FAQ
Most frequent questions and answers
3CX doesn’t like when you install anything on the same server as 3CX, including our tools. That being said, you can but if you ever need 3CX support they will ask you to uninstall everything, including our tools before working on anything.
For this reason, we have created a relay agent that is installed on a separate server from 3CX. You also install a very small utility on the 3CX server that runs in the background to communicate with the server where you install our tools.
It is very simple to install all our tools, and if you get support as part of your subscription, we will install and configure everything for you, and even train you and your staff on exactly how to use and get the most out of them!
You can set it to import once a day, or every few seconds. It’s up to you.
We do not create custom reports, but you can use the data from exporter to create your own custom reports yourself!
Yes, you can get access to all 3CX data including queue statistics, extensions, chat logs, etc.
Exporter utilizes our VoIPTools REST API to access 3CX data. Parsing CDR files is handled with real-time events pushed to Exporter by our Relay.