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Critical Messages
Ensure important voicemails never go unheard when staff are away or on holiday with voicemail escalation
Organization
Improve voicemail handling with a simple-to-use web portal. Search, listen, forward, delete, and email voicemails from one interface.
Manage Disk Space
Manage disk space through compression and automated voicemail retention policies.
Management Power
Optionally view voicemails of members of your team.
NEW! Now supports inbound call tracking
Enhance Agent Performance
Handle your voicemail with more flexibility. With our web portal, we make it simple to access your voicemails from anywhere, and we added some great features to extend the capabilities of 3CX too!
Features
- Voicemail Transcripts
- Voicemail Distribution
- Voicemail Escalation
- Web Portal Access
- Archive & Compress
- Missed Calls
- Distribution Groups
- Google Voice Support
Learn More
More Details
Requirements
- 3CX Version 12 SP6 and above (Windows Only)
- Windows 8, Windows Server 2012 R2 64 bit and above
- Microsoft SQL Server 2008 Express and above
- Internet Information Server (IIS) 7 and above
- .Net 4.6 and above
Version History
3CX Version 15
Version 15.0.54 November 18, 2016
- Fixed bug with time display converting from UTC to local time
- Fixed bug with Escalation that was causing some escalatons to not be performed
Version 15.0.51 September 27, 2016
- For 3CX Version 15.
- Upgraded Transcriptions
3CX Version 14
Version 14 Release October 29, 2015
- For 3CX Version 14.
3CX Version 12.5
Version 12.5.6 Release September 28, 2015
- Added a default email subject that supports variables for caller ID, date and time — this helps with how Google displays emails.
Version 12.5.5 Release September 17, 2015
- Updated the file conversion to MP3 to accommodate the encoding change made by 3CX.
Version 2.5.4 Release April 15, 2015
- Added support for remote Windows shares
- Added ability to automatically reconnect to remote shares after a network outage
- Improved upgrades of SQL database
- Improved user interface for voicemail distribution
- Synchronized changes with version 12
- Bug fixes
Version 2.5.3 Release March 20, 2015
- Added “Email From” setting
- Added “Email Subject” setting
- Improved email functions
- Improved compression for MP3
- Upgraded Audio libraries
- Minor bug fixes and improvements
Version 2.5.1 Release February 24, 2015
- Improved audio playback of voicemails through the browser
- Improved process of moving legacy settings to SQL database
- Improved user interface for emailing and downloading voicemails
- Added feature to hide download link if the voicemail or archive files no longer exist
- Added a test button to confirm access rights to voicemails on a remote share
- Multiple fixes to the installer and configuration programs
- Merged changes with 12.2
Version 2.5.0 Release February 21, 2015
- Updated to support 3CX Version 12.5
3CX Version 12
Version 12.0.6 Release September 28, 2015
- Sync changes with version 12.5
Version 12.0.5 Release September 17, 2015
- Sync changes with version 12.5
Version 2.2.27 Release April 15, 2015
- Sync changes with version 12.5.4
Version 2.2.26 Release March 20, 2015
- Sync changes with version 12.5.3
Version 2.2.25 Release February 24, 2015
- Improved audio playback of voicemails through the browser
- Improved process of moving legacy settings to SQL database
- Improved user interface for emailing and downloading voicemails
- Added feature to hide download link if the voicemail or archive files no longer exist
- Added a test button to confirm access rights to voicemails on a remote share
- Multiple fixes to the installer and configuration programs
- Merged changes with 12.5
Version 2.2.23 Release February 21, 2015
- Added voicemail distribution groups
- Added option for Managers to see extension group voicemails
- Moved settings to SQL to simplify upgrades
- Updated portions of user interface
Version 2.0.8 Release March 22, 2013
- Upgraded code to support 3CX Version 12
- Improved managemnet interface
- Added support for Google Voice
- Added additional logging and license check
- Upgraded application and controls to .net 4.5
- Updated user interface
- Email bug fix
3CX Version 11
Version 1.6.8 Release: May 2, 2014
- Updated various libraries
- Fixed bug with sending automated emails
Version 1.6.7 Release: March 21, 2014
- Added Google Voice Text-to-Speech engine
- Upgraded Watson Text-to-Speech engine to Version 3
- Fixed Web.config .Net framework issue
- Fixed security check bug
Version 1.6.4.2 Release: January 7, 2012
- Added ability to archive pre-existing voicemails
- Added ability to play archived voicemails from portal
- Automated the configuration of Archive virtual directory in IIS
- Added counter to display voicemail import progress
Version 1.6.4.1 Release: November 29, 2012
- Added conversion for UTC times
- Added Archive option
- Updated interface elements
- Fixed minor bugs
Version 1.6.3.6
- Added Offensive Word Filter for transcriptions (with wild card matching)
- Added new SQL table with pre-populated list of offensive words to filter
- Improved processing of Voicemail XML files
- Fixed issues with date formating for specific cultures
Verson 1.6.3.0
- Added support for 3CX Version 11 SP1
- Added ability to email voicemails in MP3 format
- Improved transcriptions provided by AT&T Watson
- Code optimization for better performance
- Improved logging in custom Windows event log
- Improved installer
Version 1.6.2.0
- First public release
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