3CX

Wrap-Up Codes

Easily track the disposition of every call

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Track Disposition

Track what happened with every call, inbound and outbound.

Notes

Enter detailed notes about the purpose and end result of every call.

Agent Statistics

Track agent activity — who is capturing the most leads or making the most sales.

Unlimited Codes

Create custom codes for your specific needs.

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Classify / Disposition Your Phone Calls

Wrap-up codes (also called disposition codes) enable you to classify the purpose or result of your phone calls. When you make or receive a phone call, a popup will display that enables you to select from a pre-defined list of codes. For example, a support department may use codes like “Installation issue”, or “Hardware failure”, while a sales department may classify a call as “follow-up” or “lead”. The ability to classify, track, and report on where you are spending your time enables you to fine-tune your business processes.

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Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.

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