Simplified Queue & Group Membership Assignments
Secure access to profile management is restricted to only 3CX System Administrators.
No Client Install
You can access the management tool from any authorized location using any device with a browser.
There are no restrictions on the number of profiles you can create, or the number of users you manage.
All communication is encrypted. Authentication is required to access the application
Enhance Agent Performance
Setting up new users and maintaining the right group and queue assignments just got a whole lot easier. Now you select the desired user, and the correct profile, and you are done.
Ensuring users are always assigned to the correct queues, extension groups, and ring groups is a challenge especially for large organizations. Using “Profiles” makes the error-prone and time-consuming task of user management simple and fast.
There are only 2 easy steps :
- Give a profile a name (“Sales” for example) and assign the desired resources to the profile.
- Assign a user to the profile. The profile will automatically assign the user to the correct resources. Even better, if you update the profile, all the assigned users are automatically updated too.
Some of the benefits
In complex environments ensuring users are assigned to all the correct resources requires careful administration. Using profiles removes the human element from the process by assigning users to resources automatically.
In dynamic work environments, it takes a lot of time to ensure all the correct users are assigned to or updated with the correct resources. Using Profiles reduces hours of effort to seconds.
Setting up a new user is a tedious task that often requires assignments to specific queues, extension groups, and ring groups. Using profiles turns a complex multi-step process into a single easy step.
As organizations change and user responsibilities evolve, it is frequently necessary to reassign users to new or different resources. Updating a profile automatically updates all the assigned users to the right resources automatically.
Most frequent questions and answers
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