Manual | Download
Restrict Access
Secure access to profile management is restricted to only 3CX System Administrators.
No Client Install
You can access the management tool from any authorized location using any device with a browser.
Unlimited Users
There are no restrictions on the number of profiles you can create, or the number of users you manage.
Secure
All communication is encrypted. Authentication is required to access the application
NEW!
Enhance Agent Performance
Setting up new users and maintaining the right group and queue assignments just got a whole lot easier. Now you select the desired user, and the correct profile, and you are done.
Features
- Unlimited Users
- Unlimited Profiles
- Web-based
- Management Restriction
Learn More
More Details
Ensuring users are always assigned to the correct queues, extension groups, and ring groups is a challenge especially for large organizations. Using “Profiles” makes the error-prone and time-consuming task of user management simple and fast.
There are only 2 easy steps :
- Give a profile a name (“Sales” for example) and assign the desired resources to the profile.
- Assign a user to the profile. The profile will automatically assign the user to the correct resources. Even better, if you update the profile, all the assigned users are automatically updated too.
Some of the benefits
Improved Accuracty
In complex environments ensuring users are assigned to all the correct resources requires careful administration. Using profiles removes the human element from the process by assigning users to resources automatically.
Save Time
In dynamic work environments, it takes a lot of time to ensure all the correct users are assigned to or updated with the correct resources. Using Profiles reduces hours of effort to seconds.
Easy User Set Up
Setting up a new user is a tedious task that often requires assignments to specific queues, extension groups, and ring groups. Using profiles turns a complex multi-step process into a single easy step.
Easy User Updates
As organizations change and user responsibilities evolve, it is frequently necessary to reassign users to new or different resources. Updating a profile automatically updates all the assigned users to the right resources automatically.
- 3CX Version 12 or above (Windows Only)
- Windows 7 Pro and above, Windows Server 2008 R2 and above
- Microsoft SQL Server 2008 Express and above
- Microsoft Internet Information Server (IIS) 7.0 and above
- .Net 4.6.1 and above
Note: Windows 10 has a much better Text-To-Speech engine compared to Windows 7 and 8.
v18.0 – December 28, 2021
- Initial release.
FAQ
Most frequent questions and answers
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Got a question?
Get in touch with us
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.
+1 801-642-4655
Support@VoIPTools.com
Monday – Friday: 8:00 AM – 5:00 PM CST
