Choose between tons of options. From running your speaker through your overhead speakers, to traditional chime or custom speech alarms. The options are endless.
You don’t need to be a 3CX expert to make changes. All customization is done on our easy to use web based portal.
Monitor multiple call queues each with their own custom queue limits and settings.
Never Miss a Call
If an agent logs out of the queue and then forgets to log back in the queue chime will go off. Reminds agents that they need to log in and prevents calls from ever being missed.
Create Your Own Custom Status
Do you need an audible chime when too many people are waiting in the queue? This add-on enables you to set a threshold for the maximum number of people in the queue or maximum hold time.
We originally created 3CX Queue Notifier (Chime) for florist shops; small businesses where often only employee would be working, with many different tasks to accomplish. 3CX Queue Notifier (Chime) makes it so employees can focus on other tasks without constantly checking on their phone.
Scenario: Your staff are often busy and spend much of their time away from their desks. Perhaps they need a nudge to remind them people are waiting in a queue. With 3cx Queue Notifier (Queue Chime) you can play over an overhead paging system (or through the phone speakers) a chime indicating the number of people waiting in the queue. Alternatively, you can play a text-to-speech message stating the number of people in the queue and the longest hold time.
Most frequent questions and answers
While technically required, we recommend you install 3CX Recording Manager on a separate virtual machine or physical server.
3CX prefers that nothing be installed directly on the 3CX server other than 3CX. This includes anti-virus, SQL Server, etc. This greatly simplifies the environment they have to support, and may improve reliability.
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Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.