VoIPTools

Queues Wallboard

Monitor Agents and Calls in selected queues

Manual | Download

Agent Status

See what agents are doing in real-time. Who is in a call, who is idle, who is unavailable.

Interact with Agents

Log agents in/out, change their status, whisper, listen, barge, all from one page.

Monitor Calls

Calls are grouped by how long they have been waiting and how long they have been in the phone system.

Filter Controls

Filter by queue, group, and specific agents within these groups. Filter calls waiting across all queues or only those queues you need.

NEW!

Two real-time views into the activity of your call center.

View consolidated data across your organization with the ability to filter down to exactly the information you need. This tool enables you to see exactly what your agents are doing, and the callers waiting in your queues.

Features

Learn More

More Details

FAQ

Most frequent questions and answers

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Got a question?

Get in touch with us

Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.

+1 801-642-4655

Support@VoIPTools.com

Monday – Friday: 8:00 AM – 5:00 PM CST

GET VOIPTOOLS

Subscribe Today