VoIPTools
Recording Manager
Easily manage your call recordings using a simple web portal.
Manual | Download
Manage Storage
Archive and compress your recording by half their original size without audio degradation.
Granular Access
Individuals can only see their personal recordings. Managers can review recordings made by their team members based on 3CX Extension Group membership.
Feedback
Review calls made by agents. Score how they handled the customer and provide feedback with recording notes
Secure Access
Access recordings from a simple web portal, and lock recordings to prevent deletion.
Recording Management Simplified
Search, play, download, archive, compress, delete, purge, export, score, and add notes to your call recordings using a simple web portal.
Our design goals for 3CX Recording Manager, are (1) make it simple to find the recording you want fast, (2) reduce your long-term disk storage demands through archiving, and (3) help ensure quality customer service through agent reviews / scoring. Discover how much better recordings management can be!
Features
- MP3
- Compress
- Archive
- Customizable
- Export
- Notes
- Storage
- Scoring
Learn More
More Details
3CX Recording Manager makes everything EASY!
- Easy to find, listen, and manage 3CX Recordings
- Easy to install/update
- Easy to use with standard browsers (Internet Explorer, Google Chrome, Firefox, Safari)
- Easy access via PC, MAC, or Smart Phone
- Easy to delete old recordings that take up lots of space on the server
- Easy to administer using the built-in 3CX login database
- Easy to manage which extensions are recorded right from the web portal
- Easy to purchase (uses free tools from Microsoft)
- 3CX version 12 and above
- Client: Internet Explorer, Google Chrome, Firefox, Opera browsers
- Server: Windows 7 Pro (64bit) and above, Windows Server 2008 R2 (64bit) and above
- Internet Information Server (IIS) 7.0 and above
- Microsoft SQL Server 2008 (free Express edition) and above
- Microsoft .net 4.6.1 and above
- VoIPTools Relay installed on 3CX server
Note: You can run IIS and NGIX or Abyss on the same server
Version 15.5.35 September 30, 2017
- Added setting for different display cultures
- Fixed login issues with non-USA versions of Windows
- Fixed update issues in specific situations for Callers and Priority Notes
- Removed “Notes” report (replaced how notes are maintained)
Version 15.0.28 Feburary 13, 2017
- Updated query used to get the next contact on dialer screen
- Added new screens for managing lookups and call dispositions
- Improved prompts for import process
- Fixed cosmetic issues with font colors on import page
Version 15.0.26 January 12, 2017
- Added new database table “Dispositions”
- Added the ability to identify which dispositions allow a second call in the dialer screen
- Added installer scripts to auto-create the new Dispositions table and populate with default data
- Added support for latest controls
- Added support for latest VoIPTools Relay
- Fixed issue with save button on campaign screen
Version 15.0.24 January 6, 2017
Version 15.0.23 December 13, 2016
Version 14.0.22 June 9, 2016
Version 14.0.18 May 4 2016
Version 12.5.17 April 9, 2016
Version 12.5.15 March 4, 2016
Version 12.0.6 February 3, 2016
Version 2.1.5 October 1, 2014
Version 2.1.2 July 31, 2014
Version 2.1.1 June 11, 2014
FAQ
Most frequent questions and answers
While technically required, we recommend you install 3CX Recording Manager on a separate virtual machine or physical server.
3CX prefers that nothing be installed directly on the 3CX server other than 3CX. This includes anti-virus, SQL Server, etc. This greatly simplifies the environment they have to support, and may improve reliability.
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Got a question?
Get in touch with us
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.
+1 801-642-4655
Support@VoIPTools.com
Monday – Friday: 8:00 AM – 5:00 PM CST
