VoIPTools

Recording Manager

Easily manage your call recordings using a simple web portal.

Manual | Download

Manage Storage

Archive and compress your recording by half their original size without audio degradation. 

Granular Access

Individuals can only see their personal recordings. Managers can review recordings made by their team members based on 3CX Extension Group membership.

Feedback

Review calls made by agents. Score how they handled the customer and provide feedback with recording notes

Secure Access

Access recordings from a simple web portal, and lock recordings to prevent deletion.

Recording Management Simplified

Search, play, download, archive, compress, delete, purge, export, score, and add notes to your call recordings using a simple web portal.

Our design goals for 3CX Recording Manager, are (1) make it simple to find the recording you want fast, (2) reduce your long-term disk storage demands through archiving, and (3) help ensure quality customer service through agent reviews / scoring. Discover how much better recordings management can be! 

Features

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Manual

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Linux

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More Details

FAQ

Most frequent questions and answers

While technically required, we recommend you install 3CX Recording Manager on a separate virtual machine or physical server.

3CX prefers that nothing be installed directly on the 3CX server other than 3CX. This includes anti-virus, SQL Server, etc. This greatly simplifies the environment they have to support, and may improve reliability.

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Got a question?

Get in touch with us

Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.

+1 801-642-4655

Support@VoIPTools.com

Monday – Friday: 8:00 AM – 5:00 PM CST

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