Easily manage your call recordings using a simple web portal.
Archive and compress your recording by half their original size without audio degradation.
Individuals can only see their personal recordings. Managers can review recordings made by their team members based on 3CX Extension Group membership.
Review calls made by agents. Score how they handled the customer and provide feedback with recording notes
Access recordings from a simple web portal, and lock recordings to prevent deletion.
Recording Management Simplified
Search, play, download, archive, compress, delete, purge, export, score, and add notes to your call recordings using a simple web portal.
Our design goals for 3CX Recording Manager, are (1) make it simple to find the recording you want fast, (2) reduce your long-term disk storage demands through archiving, and (3) help ensure quality customer service through agent reviews / scoring. Discover how much better recordings management can be!
3CX Recording Manager makes everything EASY!
- Easy to find, listen, and manage 3CX Recordings
- Easy to install/update
- Easy to use with standard browsers (Internet Explorer, Google Chrome, Firefox, Safari)
- Easy access via PC, MAC, or Smart Phone
- Easy to delete old recordings that take up lots of space on the server
- Easy to administer using the built-in 3CX login database
- Easy to manage which extensions are recorded right from the web portal
- Easy to purchase (uses free tools from Microsoft)
Most frequent questions and answers
While technically required, we recommend you install 3CX Recording Manager on a separate virtual machine or physical server.
3CX prefers that nothing be installed directly on the 3CX server other than 3CX. This includes anti-virus, SQL Server, etc. This greatly simplifies the environment they have to support, and may improve reliability.
Got a question?
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Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.